Resident Experience Advisor - Student Housing

Student Roost; Aberdeen City; On-site; GBP 23,000 - 28,000; Full time

Job summary

Student Roost is seeking a Customer Service Advisor for student accommodation in the UK. The role offers an annual pro rata salary of £25,389 (about £13.95 per hour) with overtime paid at 1.25x and an average 35-hour week.

The contract follows an annualised hours model, with regular weekend work to support residents. As part of the team, you’ll deliver outstanding resident experiences, handle enquiries, process payments, and maintain precise records while collaborating across departments to

Qualifications

• Experience in customer service or hospitality preferred.
• Excellent communication and organisational skills.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Provide exceptional resident experience and handle enquiries.
• Resolve issues and support residents throughout their stay.
• Take payments and keep accurate records.
• Support administrative tasks and daily operations.
• Assist with debt management as needed.

Skills

People skills

Customer service

Communication

Team player

Record keeping

Sales & payments

Tools

MS Office

Job description

Student Roost is seeking a Customer Service Advisor for student accommodation in the UK. The role offers an annual pro rata salary of £25,389 (about £13.95 per hour) with overtime paid at 1.25x and an average 35-hour week.

The contract follows an annualised hours model, with regular weekend work to support residents. As part of the team, you’ll deliver outstanding resident experiences, handle enquiries, process payments, and maintain precise records while collaborating across departments to