Night-Shift Field Service Lead for Installations

Focal Systems; Lancashire; On-site; GBP 21,491,000 - 32,236,000; Full time

Benefits offered by this job

Paid Time Off

Pension

Sick Leave

Job summary

Focal Systems is seeking a Field Service Team Lead for a 6-month fixed-term contract, working at customer sites across the UK. The role involves overnight installations, coordinating a small team of technicians, and ensuring quality and safety standards are met.

You will lead planning, site checks, and customer liaison, driving timely completion and clear reporting while training team members and maintaining high performance KPIs.

Qualifications

• Proven Field Service Technician experience, including leadership or supervision.
• Strong leadership and ability to coordinate a small team under time pressure.
• Technical aptitude to diagnose hardware/software issues.
• Proficiency with power tools for installations.
• Physical stamina to stand and work up to 9 hours.
• Attention to detail to meet quality standards.
• Excellent time management to meet deadlines.
• Effective communication with supervisors and customers.
• Valid UK driving licence and reliable transport.
• Ability to work nights and weekends.

Responsibilities

• Lead and coordinate a team of Field Service Technicians on site, allocating tasks and ensuring installations run to plan and schedule.
• Installation of camera hardware: mount, connect and configure in accordance with company standards, and oversee the team doing the same.
• Conduct pre-installation site checks and briefings to identify and address potential issues before the installation begins.
• Act as the primary point of contact for the customer on site, escalating and resolving issues promptly to ensure SLAs are met.
• Review and sign off on completed installations to ensure they meet company quality standards before handover.
• Maintain accurate records of installation activities across the team, including work performed, parts used, and time spent, using company-provided tools.
• Onboarding/scanning products into the system.
• As required, attend and lead installations at various clients during night hours.
• Operate power tools safely and efficiently, and ensure the team does the same, to complete installations.
• Enforce safety protocols and guidelines to minimize risks during installation visits.
• Train, mentor, and support new and existing team members to develop their installation skills and knowledge.
• Maintain a high level of attention to detail across the team to ensure installation tasks meet quality standards.
• Meet or exceed team speed and quality KPIs consistently.
• Communicate effectively with supervisors, clients, and team members to provide updates on progress and address any issues or challenges encountered during store installations.
• Adhere to company policies and procedures at all times, and ensure the team does the same.

Skills

Field service

Leadership

Troubleshooting

Power tools

Physical stamina

Detail-oriented

Time management

Communication

Driver's license

Job description

Focal Systems is seeking a Field Service Team Lead for a 6-month fixed-term contract, working at customer sites across the UK. The role involves overnight installations, coordinating a small team of technicians, and ensuring quality and safety standards are met.

You will lead planning, site checks, and customer liaison, driving timely completion and clear reporting while training team members and maintaining high performance KPIs.