Night Installations Field Service Team Lead

Focal-Systems; Birmingham; On-site; GBP 31,000 - 34,000; Part time

Benefits offered by this job

Paid Time Off

Pension

Job summary

Focal Systems is seeking a Field Service Team Lead to oversee overnight installations across the UK, leading a small team of technicians on customer sites. You’ll manage installations from prep through handover, ensure safety, and maintain installation records using company tools.

The role requires strong leadership, hands-on power tool skills, and the ability to work nights and weekends to meet project timelines, with a fixed-term contract of six months at 30 hours per week.

Qualifications

• Proven field service technician experience with leadership duties.
• Strong technical troubleshooting skills.
• Ability to work nights and weekends.
• Valid driver's license and reliable transportation.
• Proficiency with power tools.

Responsibilities

• Lead and coordinate a team of Field Service Technicians on site, allocating tasks and ensuring installations run to plan and schedule.
• Install camera hardware: mount, connect and configure to company standards, and oversee the team doing the same.
• Conduct pre-installation site checks to identify issues before installation begins.
• Act as the primary customer contact on site, escalating issues to meet SLAs.
• Review and sign off on installations to ensure quality before handover.
• Maintain accurate installation records across the team using company tools.
• Onboard/scan products into the system.
• Attend/install at different clients during night hours when required.
• Operate power tools safely and ensure the team does the same.

Skills

Field service experience

Team leadership

Troubleshooting

Power tools proficiency

Time management

Communication

Tools

Power tools

Job description

Focal Systems is seeking a Field Service Team Lead to oversee overnight installations across the UK, leading a small team of technicians on customer sites. You’ll manage installations from prep through handover, ensure safety, and maintain installation records using company tools.

The role requires strong leadership, hands-on power tool skills, and the ability to work nights and weekends to meet project timelines, with a fixed-term contract of six months at 30 hours per week.