Night Service Controller — Remote, 34h/week, 24/7 Support

Brook Street; Manchester; Hybrid; GBP 22,000; Full time

Job summary

A recruiting agency in the United Kingdom is seeking a Night Service Controller. This role provides essential out-of-hours support to ensure seamless delivery of services to major clients. The candidate will manage emergencies, maintain compliance, and ensure client satisfaction during evenings, weekends, and bank holidays. This position requires strong crisis management skills and the ability to work independently. A base salary of £21,500 is offered, along with performance-based bonuses throughout the year.

Qualifications

• Ability to work out of standard hours, including weekends and public holidays.
• Strong decision-making skills in high-pressure situations.
• Experience in managing emergency incidents and personnel.

Responsibilities

• Act as the first responder to urgent incidents and safeguarding alerts.
• Maintain real-time rosters and ensure compliant candidates are placed.
• Respond to queries and incidents to ensure service continuity.

Skills

Client-Facing Professionalism

Crisis Management

Attention to Detail

Flexibility

Safeguarding Awareness

Autonomous Decision-Making

Sector Agility

Tools

CRM systems (Bullhorn, Fieldglass)

Job description

A recruiting agency in the United Kingdom is seeking a Night Service Controller. This role provides essential out-of-hours support to ensure seamless delivery of services to major clients. The candidate will manage emergencies, maintain compliance, and ensure client satisfaction during evenings, weekends, and bank holidays. This position requires strong crisis management skills and the ability to work independently. A base salary of £21,500 is offered, along with performance-based bonuses throughout the year.