Night Relief Supervisor

Luxury Leisure; Chester; Presencial; GBP 18.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Enhanced supervisory rate

Descripción de la vacante

Luxury Leisure in Chester is seeking a Customer Service Assistant / Supervisor to ensure smooth operation of our venues and deliver outstanding guest experiences. You will welcome customers, promote offers and events, and help run the venue with supervisory duties as needed.

The role requires full flexibility for night shifts (9:30pm–8:00am), three nights per week including weekends. You will earn £13.25 per hour, with an additional £1.50 per hour for hours between 11pm–6am when supervising.

Formación

• Customer service experience.
• Cash handling experience.
• Ability to supervise a small team.
• Willingness to work night shifts and weekends.

Responsabilidades

• Welcoming customers and ensuring a positive visit.
• Promoting offers, events and new games.
• Handling cash and providing change accurately.
• Serving refreshments and keeping premises clean.

Conocimientos

Customer service

Cash handling

Supervisory duties

Night shifts

Descripción del empleo

Shift pattern: You must be fully flexible to work a range of night shifts between 9.30pm and 8am, working three nights per week, including weekends, as required.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation