Night Receptionist — Stellar Guest Service & Perks

Crewe Hall Hotel & Spa; Crewe; Presencial; GBP 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts

Training & professional qualifications

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Descripción de la vacante

Crewe Hall Hotel & Spa, located just outside Crewe, is seeking a dedicated night receptionist to welcome guests, manage late arrivals, and oversee check-ins and check-outs in a 4* hotel setting. You will address guest inquiries with courtesy and professionalism, maintaining high standards of service throughout the night shift.

Training opportunities and staff perks support your development and career growth.

Formación

• Ability to deliver high levels of guest service.
• Comfortable working unsociable hours and overnight shifts.
• Ability to resolve conflicts calmly and professionally.

Responsabilidades

• Manage night-time reception, greet guests, and oversee check-ins/outs.
• Handle guest inquiries and complaints with courtesy and professionalism to ensure satisfaction.

Conocimientos

Guest Service

Night Shift

Conflict Resolution

Descripción del empleo

Crewe Hall Hotel & Spa, located just outside Crewe, is seeking a dedicated night receptionist to welcome guests, manage late arrivals, and oversee check-ins and check-outs in a 4* hotel setting. You will address guest inquiries with courtesy and professionalism, maintaining high standards of service throughout the night shift.

Training opportunities and staff perks support your development and career growth.