Night Receptionist: Exceptional Guest Service & Perks

Glasgow Westerwood Hotel, Spa & Golf Resort; Cumbernauld; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free health club membership

Discounts across golf

Discounts across The QHotelsCollection

Family & Friends discounts

Training & qualifications support

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Glasgow Westerwood Hotel, Spa & Golf Resort is seeking a night reception teammate to deliver warm, friendly and professional service throughout the night. You will handle check-ins and check-outs, perform routine safety checks, and assist with meeting room setups while maintaining a clean, presentable environment.

This role requires flexibility to work nights, including weekends, and a courteous, proactive approach to guest needs and safety. Hospitality experience is valued.

Qualifications

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude.
• Conflict resolution experience.

Responsibilities

• Provide a warm, friendly and professional welcome to guests throughout the night.
• Overnight reception duties including check-ins & check-outs.
• Regular hotel and health & safety checks.
• Set up meeting rooms and ensure the hotel is clean and presentable at all times.
• This role is working the night shift so must be flexible to work nights, including weekend working.

Skills

Night shift

Guest service

Conflict resolution

Team player

Job description

Glasgow Westerwood Hotel, Spa & Golf Resort is seeking a night reception teammate to deliver warm, friendly and professional service throughout the night. You will handle check-ins and check-outs, perform routine safety checks, and assist with meeting room setups while maintaining a clean, presentable environment.

This role requires flexibility to work nights, including weekends, and a courteous, proactive approach to guest needs and safety. Hospitality experience is valued.