Guest Experience Specialist - Front Desk

Harri; Crewe; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts

Training & qualifications support

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Crewe Hall Hotel & Spa, part of The QHotels Collection, is seeking a front-of-house host to greet guests on arrival, assign rooms, manage payments and handle admin tasks with a commitment to outstanding service.

You’ll address guest enquiries and complaints in a friendly, professional manner, ensuring satisfaction throughout their stay and supporting a 4* property with leisure facilities and on-site amenities.

Qualifications

• Passion for customer service.
• Have worked in a customer facing role.
• Conflict resolution experience.
• Ability to work under pressure and multi-task.
• Strong time management and organisational skills.

Responsibilities

• You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties.
• Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Skills

Customer service

People skills

Conflict resolution

Time management

Organisational skills

Job description

Crewe Hall Hotel & Spa, part of The QHotels Collection, is seeking a front-of-house host to greet guests on arrival, assign rooms, manage payments and handle admin tasks with a commitment to outstanding service.

You’ll address guest enquiries and complaints in a friendly, professional manner, ensuring satisfaction throughout their stay and supporting a 4* property with leisure facilities and on-site amenities.