Night Guest Services Specialist — Perks & Growth

Glasgow Westerwood Hotel, Spa & Golf Resort; Glasgow; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Free health club membership (T&Cs)

Discounts across golf including member

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Various learning & development

Employee Assistance Program – Hospitаl

Refer a friend scheme

FREE parking

Job summary

Glasgow Westerwood Hotel, Spa & Golf Resort, just outside Glasgow in Cumbernauld, is seeking a night-time receptionist to welcome guests, handle check-ins and check-outs, and perform routine health & safety checks.

You will set up meeting rooms, ensure the hotel is clean, and maintain a calm, professional presence during night shifts including weekends. A passion for guest service and independence on night duty are key requirements.

Qualifications

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude.
• Conflict resolution experience.

Responsibilities

• Provide a warm, friendly welcome to guests during night shifts.
• Carry out overnight reception duties including check-ins and check-outs.
• Perform health and safety checks and maintain meeting room setups.
• Ensure the hotel is clean and presentable at all times.

Skills

Customer service

Conflict resolution

Guest service

Night shift availability

Job description

Glasgow Westerwood Hotel, Spa & Golf Resort, just outside Glasgow in Cumbernauld, is seeking a night-time receptionist to welcome guests, handle check-ins and check-outs, and perform routine health & safety checks.

You will set up meeting rooms, ensure the hotel is clean, and maintain a calm, professional presence during night shifts including weekends. A passion for guest service and independence on night duty are key requirements.