Receptionist

Harri; Crewe; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts

Training & qualifications support

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Crewe Hall Hotel & Spa, part of The QHotels Collection, is seeking a front-of-house host to greet guests on arrival, assign rooms, manage payments and handle admin tasks with a commitment to outstanding service.

You’ll address guest enquiries and complaints in a friendly, professional manner, ensuring satisfaction throughout their stay and supporting a 4* property with leisure facilities and on-site amenities.

Qualifications

• Passion for customer service.
• Have worked in a customer facing role.
• Conflict resolution experience.
• Ability to work under pressure and multi-task.
• Strong time management and organisational skills.

Responsibilities

• You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties.
• Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Skills

Customer service

People skills

Conflict resolution

Time management

Organisational skills

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff:

Free health club membership (T&Cs apply)
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressureand multi-task
• Strong time management and organisational skills

Curious to find out more?

Crewe Hall Hotel & Spa is located just outside Crewe and is a 4*, 117-bedroom property. Our hotel has the Brasserie restaurant and terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, two tennis courts and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with Bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.