Night Receptionist: Premium Perks & Guest Experience

Park Plaza; Greater London; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Salary + incentive

30 days holiday

Discounted hotel rooms

50% F&B discount

Two meals per day

Wagestream access

Friend referral £750

BenefitHub discounts

Gym discounts

Ride to Work

Travel season loans

EAP access

Early rotas

Uniforms + dry cleaning

Staff parties

Pension plan

Job summary

Park Plaza in Greater London is seeking a friendly Night Receptionist to be the first and last contact for guests, delivering warm, efficient service through a 10-hour shift on a 4 on/3 off pattern. You will manage check-in/out, respond to guest requests and ensure smooth overnight operations, while upholding Park Plaza’s standards of hospitality and care for every visitor.

The role offers 30 days holiday, heavily discounted hotel room rates in Europe, 50% F&B discount, two meals per day, and

Qualifications

• Excellent interpersonal skills and ability to connect with guests.
• Excellent communication skills and command of English.
• Experience in a customer-facing role or hospitality environment.
• Available to work a 4 on/3 off, 10‑hour shift pattern.

Responsibilities

• Greet guests and manage check-in/check-out during night shifts.
• Respond to guest requests and resolve issues promptly and courteously.
• Maintain security and accuracy of overnight front desk operations.

Skills

Interpersonal skills

Customer service

English proficiency

Job description

Park Plaza in Greater London is seeking a friendly Night Receptionist to be the first and last contact for guests, delivering warm, efficient service through a 10-hour shift on a 4 on/3 off pattern. You will manage check-in/out, respond to guest requests and ensure smooth overnight operations, while upholding Park Plaza’s standards of hospitality and care for every visitor.

The role offers 30 days holiday, heavily discounted hotel room rates in Europe, 50% F&B discount, two meals per day, and