Night Guest Services Host | Premium Hotel Concierge

PPHE Hotel Group; Greater London; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discounted hotel rooms

50% F&B discount

30 days holiday

Two free meals

Wagestream access

Refer a Friend £750

Discount hub

Gym discounts

Ride to Work

Travel loans

Assistance programme

Uniforms provided

Job summary

Park Plaza Westminster Bridge London is seeking a Night Guest Services Host/ess to be the first and last point of contact for guests in a busy central London hotel. You will deliver a welcoming, attentive service and handle guest requests with care while working night shifts.

The role requires a good command of English, excellent communication skills, and a friendly, calm, guest-centric approach. Park Plaza offers a comprehensive benefits package and opportunities to grow within the brand.

Qualifications

• Excellent interpersonal skills and ability to connect with guests.
• Ability to respond promptly, politely and with care.
• Good command of English and strong communication skills.
• Experience as Switchboard Operator or Guest Services Host is preferred.

Responsibilities

• Greet and assist guests as the Night Guest Services Host/ess.
• Handle guest requests with a helpful, caring attitude.
• Maintain a professional, friendly front desk presence.
• Support with departmental service and incentive schemes where applicable.
• Uphold Park Plaza standards and brand values.

Job description

Park Plaza Westminster Bridge London is seeking a Night Guest Services Host/ess to be the first and last point of contact for guests in a busy central London hotel. You will deliver a welcoming, attentive service and handle guest requests with care while working night shifts.

The role requires a good command of English, excellent communication skills, and a friendly, calm, guest-centric approach. Park Plaza offers a comprehensive benefits package and opportunities to grow within the brand.