Receptionist

Park Plaza; Leeds; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

30 days holiday per year

Heavily discounted hotel room rates

50% F&B discount

Two free meals per day

Wagestream access

Recommend a Friend £750

Discount hub

Vitality at work

Ride to Work

Travel season ticket loans

Employee Assistance Programme

Uniforms provided

Annual staff parties

Pension plan

Job summary

Park Plaza is seeking a Guest‑focused Receptionist in Leeds to be the first and last point of contact for guests. You will greet, assist and support visitors with a can‑do attitude, ensuring exceptional service throughout their stay.

The role includes delivering a warm welcome, handling requests promptly and maintaining a professional and friendly front desk presence. Ideal candidates will have excellent English communication, strong interpersonal skills, and previous experience in

Qualifications

• Excellent interpersonal skills and the ability to connect with others.
• Strong English communication and polite, caring service mindset.
• Previous experience in a customer-facing role or as a Receptionist in hospitality.

Responsibilities

• Greet and assist guests to ensure a positive first and last impression.
• Handle requests promptly with a helpful and courteous approach.
• Support guests and colleagues to maintain a smooth hotel experience.

Skills

Interpersonal skills

Customer service

English communication

Guest interaction

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Receptionist, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a Receptionist, You Will Receive

• Salary: £12.80 per hour plus incentive
• 30 days of holiday per year – including bank holidays, increasing with years of service
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in
• Access to 40% of your pay before payday through Wagestream
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

The Ideal Candidate For The Receptionist Role Will

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience in a customer-facing role or as a Receptionist in the hospitality sector

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.