Receptionist

PPHE Hotel Group; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

30 days holiday per year

Discounted hotel room rates in Europe

50% F&B discount

Two free meals per day

Wagestream access

Recommend a Friend £750

Discounts through BenefitHub

Vitality at work gym discounts

Ride to Work Scheme

Travel season ticket loans

Employee Assistance Programme (EAP)

Rotas published two weeks in advance

Uniforms provided & free dry cleaning

Annual staff parties

Job summary

Park Plaza is seeking a Receptionist to join our front-of-house team. You will be the first and last point of contact for guests, providing a welcoming, efficient check-in experience and handling requests with care.

You'll contribute to creating memorable stays, maintaining high standards of service and communication in English, and supporting the hotel team with a positive, can-do attitude.

Qualifications

• Excellent interpersonal and communication skills are essential.
• Experience in a customer-facing role is preferred.
• Strong command of English and a friendly, proactive attitude.

Responsibilities

• Greet guests warmly on arrival and assist with check-in and check-out.
• Handle guest requests promptly and courteously to ensure satisfaction.
• Maintain a professional appearance and align with Park Plaza service standards.

Skills

Interpersonal skills

English communication

Customer service experience

Job description

Salary: £13.15 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As ourReceptionist,you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As aReceptionist,you will receive:

• Salary:£13.15 per hour plus incentive
• 30 days of holiday per year – including bank holidays, increasing with years of service
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in
• Access to 40% of your pay before payday through Wagestream
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for the Receptionist role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience in a customer-facing role or as aReceptionistin the hospitality sector

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.