Night Receptionist & Auditor — Guest Experience Lead

ibis, ibis Styles, ibis budget; Hounslow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free nights at UK ibis hotels

50% discount in Accor restaurants

Discounted hotel rates worldwide

Accor Academy learning

Wellbeing support

Global career opportunities

Sustainable & inclusive initiatives

Job summary

ibis budget London Heathrow Central is hiring a Night Receptionist / Night Auditor to join our Front Office team. You will welcome guests, assist late arrivals and early departures, handle queries, and keep the hotel running smoothly while most of the world sleeps.

You will perform night audit tasks, safety checks, and help prepare operations for the next day, aiming to create a safe, welcoming environment for guests overnight.

Qualifications

• Experience in hotel reception or guest-facing roles.
• Able to handle queries and emergencies calmly on night shifts.
• Fluent in English and strong communication skills.
• Comfortable using hotel systems and learning new ones.

Responsibilities

• Welcome guests and ensure smooth check-in/out at night.
• Handle queries, requests and complaints professionally.
• Perform night audit procedures accurately.
• Conduct safety and security checks during the night.
• Prepare reports and handovers for the morning team.
• Maintain a clean, organised reception area for the next shift.

Skills

Guest service

Night shift

Communication

Team collaboration

Independence

Tools

Opera Cloud

Job description

ibis budget London Heathrow Central is hiring a Night Receptionist / Night Auditor to join our Front Office team. You will welcome guests, assist late arrivals and early departures, handle queries, and keep the hotel running smoothly while most of the world sleeps.

You will perform night audit tasks, safety checks, and help prepare operations for the next day, aiming to create a safe, welcoming environment for guests overnight.