Night Front Desk & Audit Specialist

ibis, ibis Styles, ibis budget; Cambridge; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension

Additional holidays with service

Recommend a Friend

Accor Discount Card

Free hotel stays

Job summary

Ibis Cambridge Central Station is seeking a Night Receptionist to welcome guests, perform the Night Audit, and ensure daily revenue postings are accurate. You will manage reservations, prepare reports for internal teams, support operations for the next day, and provide overnight food and beverage service.

Fluency in English is required; you will join a friendly team of about 40, train across front-of-house functions, and represent Ibis within Accor’s global network.

Qualifications

• Ability to use Property Management System software such as OPERA Cloud.
• Competency with Microsoft Office including Word and Excel.
• Previous experience in a hotel Front Office or Finance team is advantageous.
• A friendly, guest-focused personality with a passion for hospitality.

Responsibilities

• Welcome late arrivals and bid farewell to early departures with a warm and friendly attitude.
• Carry out the Night Audit.
• Prepare and distribute relevant reports to internal departments.
• Manage and confirm reservation details and accounts for in-house guests, ensuring all details are accurately recorded.
• Support hotel operations and assist other departments in preparing for the next day.
• Provide food and beverage service during the night shift.
• Ensure the safety and security of all guests while assisting with hotel operations.
• Respond promptly to guest requests and resolve any issues efficiently.
• Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas.
• Follow the hotel's fire safety procedures and assist with emergency situations when needed.
• Be the face of Ibis, consistently conveying a positive and professional image.
• Manage daily reconciliation of hotel outlets and complete daily revenue postings.
• Assist in promoting sales within the department and maximize every sales opportunity.

Skills

OPERA Cloud

Microsoft Word

Microsoft Excel

Front Office experience

Hospitality focus

Tools

OPERA Cloud

Job description

Ibis Cambridge Central Station is seeking a Night Receptionist to welcome guests, perform the Night Audit, and ensure daily revenue postings are accurate. You will manage reservations, prepare reports for internal teams, support operations for the next day, and provide overnight food and beverage service.

Fluency in English is required; you will join a friendly team of about 40, train across front-of-house functions, and represent Ibis within Accor’s global network.