Night Receptionist — 5★ Luxury Boutique Hotel (London)

Rooms/ Front of House - The Londoner; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxurious boutique hotel in the heart of Leicester Square is seeking a Night Receptionist to join its front of house team. The role requires previous hotel reception experience within a 4 or 5-star operation, excellent attention to detail, and strong customer service skills. Responsibilities include night reception lobby hosting and ensuring high levels of customer satisfaction. The hotel offers competitive pay and various employee benefits, including complimentary meals and staff accommodation discounts.

Benefits

Competitive salary

28 days Holiday per annum

Complimentary meals and beverages

Recommend a Friend Scheme

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Auto enrolment into pension scheme

Regular social events

Wellbeing support

Access to company doctor

Qualifications

• Previous hotel reception experience, ideally within a 4- or 5-star hotel operation.
• Knowledge of IT applications including Opera, Office 365, Guest Plus.
• Strong attention to detail and excellent customer service skills.
• Fluent in English, both written and spoken.

Responsibilities

• Responsible for night reception lobby hosting.
• Ensure a smooth guest experience at night.
• Deliver high customer satisfaction in line with company values.

Skills

Customer service skills

Attention to detail

Impeccable English communication

IT application knowledge

Tools

Opera

Office 365

Guest Plus

Job description

A luxurious boutique hotel in the heart of Leicester Square is seeking a Night Receptionist to join its front of house team. The role requires previous hotel reception experience within a 4 or 5-star operation, excellent attention to detail, and strong customer service skills. Responsibilities include night reception lobby hosting and ensuring high levels of customer satisfaction. The hotel offers competitive pay and various employee benefits, including complimentary meals and staff accommodation discounts.