Night Receptionist - 02- Front Office

InterContinental London - The O2; Ilford; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

Uniform provided and dry cleaned

Staff discounts for friends & family

Cycle to work scheme

Life assurance

Job summary

InterContinental London O2 on Greenwich Peninsula is seeking a Night Receptionist to welcome guests, manage front desk operations, and support guest services. The role focuses on delivering high-quality service, handling check-ins/outs, and guiding guests about hotel facilities and local attractions.

The ideal candidate has strong English communication, superb organisational skills, and a professional appearance, with a collaborative, positive, and proactive mindset.

Qualifications

• Greet guests with a warm welcome and professional demeanor.
• Provide information about hotel facilities, services and local area.
• Resolve guest inquiries and issues promptly and professionally.

Responsibilities

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and the local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests' bills.

Skills

Guest service

Organisational skills

Multi-tasking

English communication

Professional appearance

Team player

Positive attitude

Education

Opera PMS (nice to have)

Job description

Salary - £28,028 plus troncHoliday - 28 days holiday, enhanced after 5 years of service. But there's more... Free meals on duty. Uniform offered and dry cleaned. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties Introduce a friend scheme Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, InterContinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms, including the UK's largest pillar-free ballroom.

A bit about what you will do...

Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and the local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests' bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organisational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role a real advantage.
• Opera PMS experience is a plus.

Grow with us...

We are growing rapidly, and with growth come advancement opportunities. Being part of the Arora Group, there are exciting opportunities for career progression and development across our properties and brands.