Guest Relations Executive - 02- Front Office

InterContinental London – The O2 - Arora Group; Greater London; On-site; GBP 27,237 - 33,290; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted staff rates at Arora Hotels

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Intercontinental London O2, part of the Arora Group, is seeking Guest Relations executives to deliver five-star service to VIP guests, heads of state, royalty and celebrities. You will be the main point of contact, greet guests warmly, handle inquiries and ensure their stay exceeds expectations with professional communication and a smart, approachable demeanor.

This on-site role at The O2 offers a range of staff benefits and opportunities for progression within the Arora group.

Qualifications

• Fluent English with excellent written and spoken communication.
• 5-star hotel/service experience is advantageous.
• Dedicated to delivering high-quality customer service.

Responsibilities

• Greet VIP guests, including heads of state, royalty and celebrities, in a warm, professional manner.
• Act as the main point of contact for guests throughout their stay.
• Address inquiries, requests and concerns promptly and courteously.
• Ensure guests’ stay exceeds their expectations through proactive service.

Skills

Excellent communication

Job description

Salary and Benefits

Salary – £30,264 plus troncHoliday – 28 days holiday, enhanced after 5 years of service.But there’s more…

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do

Guest Relations executives in our team are passionate about creating an exceptional experiences for our guests. Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way. Main point of contact for our guests throughout their stay, providing outstanding customer service. Promptly and courteously addressing their inquiries, requests, and concerns of our guests. Ensuring guest’s stay in the hotel exceeds their expectations.

More about you

Providing high quality service comes naturally to you. Dedicated to creating memorable experiences. Excellent communication skills and a high standard of written and spoken English. A smart and professional appearance. Most of all, you will have an approachable, positive, and proactive manner. 5-star hotel experience in a similar role a real advantage.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.