Guest Relations Ambassador - 02- Front Office

InterContinental London – The O2 - Arora Group; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Complimentary on-site parking

Shuttle service between hotel and rail

Discounted employee friends & family率

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Intercontinental London O2, part of the Arora Group, is seeking a Guest Relations Ambassador to ensure guests are completely satisfied with their stay and receive service that meets or exceeds expectations.

You will greet guests, address comments and queries, assist with luggage handling, demonstrate local knowledge of nearby attractions, and help the team complete daily operation checklists.

Qualifications

• Previous customer service /guest relations experience is essential
• A smart and professional appearance
• A positive attitude and excellent communication skills
• Experience of working as part of a winning team
• Ability to remain calm whilst under pressure
• Comprehensive knowledge of local restaurants and attractions

Responsibilities

• Greets and maintains an excellent working relationship with guests/clients and colleagues.
• Attend to any guest comments/queries brought to their attention and deal with these efficiently and courteously.
• Work together with the Head Porter to ensure the management of guest luggage (arrival/departure and storage) is recorded with the appropriate labelling.
• Demonstrate a high level of local knowledge with regard to nearby streets, attractions, shops, events etc.
• Ensure that daily operation checklists are completed and assist the Guest Relations team.

Skills

Customer service

Guest relations

Communication skills

Calm under pressure

Teamwork

Local knowledge

Job description

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

The Guest Relations Ambassador will directly report to the Guest Relations Manager and is responsible for ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations.

• Greets and maintains an excellent working relationship with guests/clients and colleagues.
• Attend to any guest comments/queries brought to their attention and deal with these efficiently and courteously.
• Work together with the Head Porter to ensure the management of guest luggage (arrival/departure and storage) is recorded with the appropriate labelling.
• Demonstrate a high level of local knowledge with regard to nearby streets, attractions, shops, events etc.
• Ensure that daily operation checklists are completed and assist the Guest Relations team.

More about you...

• Previous customer service /guest relations experience is essential
• A smart and professional appearance
• A positive attitude and excellent communication skills
• Experience of working as part of a winning team
• Ability to remain calm whilst under pressure
• Comprehensive knowledge of local restaurants and attractions

What’sin it for you…

Salary- £28,080 plus tronc

Holiday –28 daysholiday, enhanced after 5 years of service.

Butthere’smore...

• Free meals on duty.
• Complimentaryon-site parking is available whilst on duty.
• Freelimitedshuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employeeassistanceprogramme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly, and with growth comes advancement opportunities. Being part of the Arora Group, there are exciting opportunities for career progression and development across our properties and brands.