Hotel Receptionist

InterContinental London - The O2 - Front Office; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry-cleaned

Discounted employee friends & family

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

InterContinental London O2 is seeking a professional Receptionist for a 12-month maternity cover. You will greet guests, manage check-in/out, and provide information on facilities and the local area. Benefits include free meals on duty, uniform, and staff discounts across Arora Hotels.

Join a 5-star team on the Greenwich Peninsula with opportunities for growth. A proactive, guest-focused approach and excellent English communication are essential.

Qualifications

• 5-star hotel experience in a similar role is advantageous.
• Excellent communication and guest service orientation.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests with a warm welcome and friendly demeanor.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Collaborate with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Skills

Guest service

Communication skills

Multitasking

Professional appearance

Team player

English proficiency

Tools

Opera PMS

Job description

Maternity cover- 12-month fixed-term contract
Salary – £28,080 plus tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform provided and dry-cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, InterContinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.

A bit about what you will do...

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently,
• Provide guests with information about hotel facilities, services, and the local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multitasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role is a real advantage.
• Opera PMS experience a plus.

Grow with us...

We are growing rapidly, and with growth come advancement opportunities. Being part of the Arora Group, there are exciting opportunities for career progression and development across our properties and brands.