Receptionist - NLW - Front Office

Novotel London West - Arora Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Friends & family hotel discounts

Food & beverage discounts

Life assurance

Job summary

Novotel London West is seeking a friendly receptionist to create a warm, inviting atmosphere for guests. You will manage check-in/out, provide hotel information, and assist guests with inquiries to ensure a smooth stay.

Ideal candidates bring strong customer service skills, excellent communication, and a professional appearance. Experience in a 4-star hotel and Opera PMS knowledge are advantages. This is an on-site role with opportunities for development within the Arora Group.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to multi-task and stay calm under pressure.
• Excellent written and spoken English.
• Smart, professional appearance and team player.
• Experience in a 4-star hotel is a plus.
• Opera PMS experience is a plus.

Responsibilities

• Greet guests warmly and check them in and out efficiently.
• Provide information about hotel facilities and local area.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Collaborate with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guest bills.

Skills

Customer service

Communication

Multitasking

Professional presence

English language

Tools

Opera PMS

Job description

Salary – CompetitiveHoliday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms.

A bit about what you will do...Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.Greet our guests with a warm welcome and an infectious smile.Manage check-in and check-out procedures efficiently,Provide guests with information about hotel facilities, services, and local area.Handle guest inquiries and resolve any issues promptly and professionally.Work closely with other departments to ensure seamless guest experiences.Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.
• Opera PMS experience is a plus.

Grow with us...We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.