Night Receptionist

HGI2 - Front Office; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform and dry cleaning

Discounted Arora Hotels rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Hilton Garden Inn London Heathrow is seeking Night Receptionists to join our front desk team. You will greet guests, check in and out, and ensure a welcoming, seamless stay for every guest.

You will collaborate with other departments, answer calls, allocate rooms, prepare guest bills, and provide information on hotel facilities and local area. English communication and composure under pressure are essential; prior hotel front desk experience is a plus.

Qualifications

• Excellent written and spoken English.
• Strong organizational skills and attention to detail.
• Ability to multi-task and remain calm under pressure.
• Excellent communication and guest service skills.
• Team player with a smart, professional appearance.

Responsibilities

• Greet guests with a warm welcome and friendly service.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Job description

Salary – £27,040 plus Tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.




• Uniform offered and dry cleaned.




• Discounted employee friends & family rates at Arora Hotels.




• Food and beverage discounts.




• Christmas gifts and employee parties.




• Introduce a friend scheme.




• Cycle 2 work scheme.




• UK attraction discounts @ Merlin Entertainments.




• Taste card.




• Life assurance scheme.




• Wage stream.




• Employee assistance programme.




• Arora star employee recognition.




• Long service recognition award.

About us...

Hilton Garden Inn London Heathrow is the only hotel with direct access to Terminal 2 and is directly connected to the underground, mainline and Elizabeth Line. The hotel has 369 rooms and some exciting food and beverage outlets, including the Riverway Bar, which offers amazing views of the airplanes taking off and landing. It has five conference rooms for up to 65 peopleand features a state-of-the-art fitness centre.

A bit about what you will do...

Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.




• Manage check-in and check-out procedures efficiently,




• Provide guests with information about hotel facilities, services, and local area.




• Handle guest inquiries and resolve any issues promptly and professionally.




• Work closely with other departments to ensure seamless guest experiences.




• Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.


• Strong organizational skills and attention to detail.


• Very good at multi-tasking and remaining calm under pressure.


• Excellent communication skills with a high standard of written and spoken English.


• A smart and professional appearance.


• You value being part of a team and supporting your colleagues.


• Most of all, you will have an approachable, positive, and proactive manner.


• Hotel experience in a similar role a real advantage.


• Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.