Night Receptionist

The QHotels Collection; Norwich; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading hospitality group in Norwich seeks a Night Receptionist to deliver exceptional guest service. The role involves managing the reception during night shifts, welcoming guests, overseeing check-ins and check-outs, and addressing inquiries and complaints. The ideal candidate should demonstrate a passion for customer service, the ability to work independently, and possess conflict resolution skills. Join a company committed to inclusivity and quality in the hospitality industry.

Benefits

Free health club membership

Discounts across golf

Family & Friends discounts

Support with training & qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Experience in customer service or hospitality roles.
• Skills in managing guest inquiries and complaints.
• Ability to handle tasks during night shifts.

Responsibilities

• Manage the reception during the night.
• Greet guests upon arrival and administer check-ins.
• Ensure guest satisfaction throughout their stay.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

Are you a night owl?

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND… much, much more!

What will I do?

You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.