Night Reception Lead — Guest Experience Champion

Point A Hotels; Glasgow; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

£31,000 per annum

Queensway Reward & Recognition Scheme

Annual Awards in London

EachPerson discount platform

Stream access for flexible pay and sav

Friends & Family discounted rates

Team events and social activities

Career development opportunities

Job summary

Point A Hotels Glasgow is seeking a confident Reception Night Host Leader to welcome guests and ensure a smooth, front-of-house experience from arrival to departure.

You will lead by example on reception, keep shifts running efficiently, resolve guest queries with warmth, and maintain high service standards throughout the guest journey. The role offers career development within a growing brand and access to team discounts.

Qualifications

• Confident and supportive team player who leads by example and delivers strong customer service.
• Flexible to work a variety of shifts, including weekends and nights.
• Strong organisational and multitasking abilities.
• Willingness to learn and develop within a collaborative and values-driven team.

Responsibilities

• Lead by example on reception to set service standards.
• Keep shifts running efficiently and ensure smooth front-of-house operations.
• Resolve guest queries with confidence and warmth.
• Support daily shift planning and guide the team through busy moments.
• Maintain high guest satisfaction from arrival to departure.

Job description

Point A Hotels Glasgow is seeking a confident Reception Night Host Leader to welcome guests and ensure a smooth, front-of-house experience from arrival to departure.

You will lead by example on reception, keep shifts running efficiently, resolve guest queries with warmth, and maintain high service standards throughout the guest journey. The role offers career development within a growing brand and access to team discounts.