Nightshift Reception Specialist - Hospitality & Guest Experience

Accorhotel; Glasgow; On-site; GBP 23,000 - 27,000; Part time

Job summary

Accorhotel in Glasgow is seeking a Nightshift Reception Team Member to deliver friendly, professional service on the overnight shift. You will check guests in and out, handle guest enquiries, and support adjoining departments as needed.

The role requires a can-do attitude, strong communication skills, and the ability to multi-task in a fast-paced hospitality environment. Flexible hours and welcoming a diverse guest mix are part of daily duties.

Qualifications

• Service-focused personality is essential.
• Proven customer service experience in hospitality or fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency with hotel management systems and IT literacy.
• Flexibility to work across Front Office, F&B, Reservations.
• Strong problem-solving abilities and proactive can-do attitude.

Responsibilities

• Assist guests with check-in and check-out.
• Multi-task across front office, F&B, reservations, and back office as needed.
• Provide friendly, proactive guest service throughout the stay.
• Support other departments to ensure smooth hotel operations.

Skills

Service-focused

Customer service

Communication

IT literacy

Flexibility

Problem-solving

Tools

Hotel management systems

Job description

Accorhotel in Glasgow is seeking a Nightshift Reception Team Member to deliver friendly, professional service on the overnight shift. You will check guests in and out, handle guest enquiries, and support adjoining departments as needed.

The role requires a can-do attitude, strong communication skills, and the ability to multi-task in a fast-paced hospitality environment. Flexible hours and welcoming a diverse guest mix are part of daily duties.