Guest Experience Lead - Front Desk & Team Coach
Village Hotels
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Benefits offered by this job
Job summary
Village Hotels in Scotland is seeking a Host / Reception Team Manager to lead the lobby team, blend warm guest service with our tech check-in, and deliver a memorable arrival and check-out experience.
You will read the room, resolve issues on the spot, drive upselling and manage wage costs, while coaching a fast-paced team to hit targets and maintain a personal, friendly atmosphere across shifts.
Job description
Village Hotels in Scotland is seeking a Host / Reception Team Manager to lead the lobby team, blend warm guest service with our tech check-in, and deliver a memorable arrival and check-out experience.
You will read the room, resolve issues on the spot, drive upselling and manage wage costs, while coaching a fast-paced team to hit targets and maintain a personal, friendly atmosphere across shifts.
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