Guest Experience Host — Hospitality & Career Growth

Point A Hotels; Glasgow; Hybrid; GBP 1,816,000 - 2,066,000; Full time

Benefits offered by this job

Career progression

Team events

Friends & Family Rates

Annual leave 25 days

Job summary

Point A Glasgow is seeking a friendly Reception Host to welcome guests and support the hotel team on Bath Street. You will ensure every guest experiences exceptional service from arrival to departure in a busy city hotel.

The role requires excellent customer service, flexible shift patterns (morning, late, occasional night), and the ability to commute to the Glasgow property. Competitive hourly pay and career progression opportunities are offered.

Qualifications

• Excellent customer service and problem-solving skills.
• Auditing and banking end of shift reconciliations.
• Supporting other teams in the hotel and ensuring effective shift handovers.
• Passion for service and delivering unforgettable experiences to customers.
• Positive attitude and drive.
• Flexibility in working a range of shifts: morning, late and occasional night cover.
• Right to work in UK and be able to commute to property locations.
• Imagination and ability to maximise business potential.

Responsibilities

• Ensure every guest has an unforgettable experience.
• Assist guests and handle requests.
• Audit and reconcile end-of-shift banking.
• Support other hotel teams and ensure smooth handovers.
• Uphold service standards with kindness and integrity.

Skills

Customer service

Problem solving

Shift work

Cash handling

Job description

Point A Glasgow is seeking a friendly Reception Host to welcome guests and support the hotel team on Bath Street. You will ensure every guest experiences exceptional service from arrival to departure in a busy city hotel.

The role requires excellent customer service, flexible shift patterns (morning, late, occasional night), and the ability to commute to the Glasgow property. Competitive hourly pay and career progression opportunities are offered.