Night Manager: Lead Front Office & VIP Guest Experience

Heeton Concept Hotels; Glasgow; On-site; GBP 30,000 - 41,000; Full time

Benefits offered by this job

Heeton Rewards

Annual leave up to 5 extra days

Discounted rates at Heeton/IHG hotels

Life Assurance

Referral scheme

Job summary

Heeton Concept Hotels in Glasgow is seeking a Night Manager to oversee the Front Office during the night shift, ensuring guests experience smooth check-in/out and high service standards. You will manage night audit duties, first impressions, and coordinate with the night team to handle issues swiftly.

The role requires strong English communication, previous night manager experience in a similar property, and flexibility with hours.

Qualifications

• Be courteous and focused on providing a consistently high standard of customer service.
• The ability to multi-task in a fast-paced environment.
• Previous experience as Night Manager in a similar size property.
• Ability to communicate with your team and the hotel teams.
• Must be flexible with hours.
• Must speak Fluent English.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at the best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash by the hotel credit policy
• Act by policies and procedures when working with front-of-house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act by all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Assist other departments, as necessary

Skills

Customer service

Multi-tasking

Team communication

fluent English

Flexibility with hours

Night manager experience

Education

Hospitality or equivalent experience

Tools

Front Office systems

Job description

Heeton Concept Hotels in Glasgow is seeking a Night Manager to oversee the Front Office during the night shift, ensuring guests experience smooth check-in/out and high service standards. You will manage night audit duties, first impressions, and coordinate with the night team to handle issues swiftly.

The role requires strong English communication, previous night manager experience in a similar property, and flexibility with hours.