Night Porter: 24/7 Guest Care, Bar & Rooms Ops

Village Hotels; Morley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Free leisure club membership

30% discount on all overnight stays at

Up to 40% discount on food and drink

Excellent training and development

Health & Wellbeing platform

Discounts and cashback offers on many高

A fun, supportive and inclusive work

A fun, supportive and inclusive work

Job summary

Village Hotels is seeking a Night Porter to ensure exceptional service throughout the night in our busy hotel. You will work with the night team, assist with check-in, prepare room service orders and serve at the bar, supporting all departments as needed.

Join us to enjoy a competitive benefits package, including free leisure club membership, substantial discounts on stays and dining, excellent training and development, and a fun, inclusive work environment.

Qualifications

• Know what great customer service looks like.
• Ability to resolve guest issues efficiently and positively.
• Able to work on your own initiative.
• Know what a good job looks like.
• Forge and maintain strong relationships with all departments.

Responsibilities

• Ensure guests receive exceptional service throughout the night.
• Assist with check-in and guest queries during night shift.
• Prepare room service orders and serve at the bar as needed.
• Support all hotel departments to ensure smooth operation overnight.
• Work with the night team to proactively solve problems.

Skills

Great customer service

Resolve guest issues

Initiative

Quality of work

Relationship building

Job description

Village Hotels is seeking a Night Porter to ensure exceptional service throughout the night in our busy hotel. You will work with the night team, assist with check-in, prepare room service orders and serve at the bar, supporting all departments as needed.

Join us to enjoy a competitive benefits package, including free leisure club membership, substantial discounts on stays and dining, excellent training and development, and a fun, inclusive work environment.