Night Porter

Village Hotels; Leeds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Free leisure club

Discount on stays

Food & drink discount

Training and development

Wellbeing platform

High street discounts

Inclusive environment

Job summary

Village Hotels in Leeds is seeking a Night Porter to ensure exceptional overnight service. You will work with the Night team, handle check-ins, prep room service orders, and serve at the bar, solving guest issues on the fly.

This versatile role supports all departments and guides the guest journey from arrival to departure, helping maintain a lively, welcoming atmosphere across our busy hotel and health club.

Qualifications

• Excellent customer service and guest handling skills.
• Ability to resolve guest issues efficiently and positively.
• Flexible, able to work across night shifts and lone-working duty.
• Good communication and teamwork across departments.

Responsibilities

• Assist guests with check-in/check-out during night hours.
• Prepare room service orders and serve at the bar.
• Support all hotel departments as needed.
• Ensure safety and security protocols are followed.

Skills

Customer service

Problem solving

Guest relations

Initiative

Teamwork

Job description

Night Porter

Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check in through to preparing room service orders and serving on the bar.

Work it, Live it, Love it! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With 30 fabulous hotels and leisure clubs across the UK and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits such as…

• Competitive pay
• Free leisure club membership
• 30% discount on all overnight stays at Village Hotels
• Up to 40% discount on food and drink at any Village Hotel
• Excellent training and development
• Health & Wellbeing platform
• Discounts and cashback offers on many high street brands
• A fun, supportive and inclusive work environment

But what we need from you…

• Know what great customer service looks like
• Ability to resolve guest issues efficiently and positively
• Able to work on your own initiative
• Know what a good job looks like
• Forge and maintain strong relationships with all departments

Come and be part of something new & something special - Work It, Live It and Love It with Village Hotel Club!