Night Porter

Village Hotel; Tingley; Sur place; GBP 11 000 - 17 000; Plein temps

Avantages offerts par ce poste

Free leisure club membership

30% discount on overnight stays

Up to 40% discount on food and drink

Excellent training and development

Health & Wellbeing platform

Discounts and cashback offers on many高

Résumé du poste

Village Hotel Club in the United Kingdom is seeking a Night Porter to join our busy team. You will work through the night, support all departments, and help guests from check-in to late-night room service orders and bar service.

You will think on your feet, resolve guest issues quickly, and build strong relationships with colleagues across departments. We value personality, initiative, and a positive, inclusive approach.

Qualifications

• Know what great customer service looks like.
• Ability to resolve guest issues efficiently and positively.
• Able to work on your own initiative.
• Know what a good job looks like.
• Forge and maintain strong relationships with all departments.

Responsabilités

• Provide night-time guest care and support across all departments.
• Assist with check-in, room service orders and bar service as required.
• Resolve guest issues quickly and professionally.

Connaissances

Customer service

Guest issue resolution

Initiative

Quality standards

Interdepartmental collaboration

Description du poste

Our hotels never sleep and our first‑class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check in through to preparing room service orders and serving on the bar. Work it, Live it, Love it! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With 30 fabulous hotels and leisure clubs across the UK and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Benefits

• Competitive pay
• Free leisure club membership
• 30% discount on all overnight stays at Village Hotels
• Up to 40% discount on food and drink at any Village Hotel
• Excellent training and development
• Health & Wellbeing platform
• Discounts and cashback offers on many high street brands
• A fun, supportive and inclusive work environment

What we need from you

• Know what great customer service looks like
• Ability to resolve guest issues efficiently and positively
• Able to work on your own initiative
• Know what a good job looks like
• Forge and maintain strong relationships with all departments

Come and be part of something new & something special - Work It, Live It and Love It with Village Hotel Club!