Night Porter — 24/7 Guest Service & Bar/Room Support

Village Hotels - Leeds South - Reception / Nights; Woodkirk; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Free leisure club membership

30% discount on overnight stays

Up to 40% discount on food and drink

Excellent training and development

Health & wellbeing platform

Discounts on high street brands

Inclusive work environment

Job summary

Village Hotel Club in Woodkirk (Leeds area) is seeking a Night Porter to deliver exceptional overnight guest service and support across all hotel operations. You will assist with check-ins, room service orders, and bar service while maintaining high standards and a positive, proactive attitude.

The role involves working night shifts, collaborating with the night team, and ensuring a safe, welcoming environment for guests throughout the night.

Qualifications

• Demonstrates strong customer service skills and guest care.
• Ability to resolve guest issues quickly and positively.
• Able to work on own initiative with minimal supervision.
• Understands what constitutes good hotel service and standards.
• Builds and maintains relationships with all hotel departments.

Responsibilities

• Provide overnight guest service and respond to requests during night hours.
• Support night team across departments as needed.
• Prepare room service orders and assist with bar service when required.
• Maintain hotel safety, security and smooth operations overnight.

Skills

Customer service

Guest issue resolution

Initiative

Team collaboration

Interdepartmental relationship

Job description

Village Hotel Club in Woodkirk (Leeds area) is seeking a Night Porter to deliver exceptional overnight guest service and support across all hotel operations. You will assist with check-ins, room service orders, and bar service while maintaining high standards and a positive, proactive attitude.

The role involves working night shifts, collaborating with the night team, and ensuring a safe, welcoming environment for guests throughout the night.