Night Service Ambassador: Bar, Check-in & Room Service

Village Hotel; Tingley; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Free leisure club membership

30% discount on overnight stays

Up to 40% discount on food and drink

Excellent training and development

Health & Wellbeing platform

Discounts and cashback offers on many高

Job summary

Village Hotel Club in the United Kingdom is seeking a Night Porter to join our busy team. You will work through the night, support all departments, and help guests from check-in to late-night room service orders and bar service.

You will think on your feet, resolve guest issues quickly, and build strong relationships with colleagues across departments. We value personality, initiative, and a positive, inclusive approach.

Qualifications

• Know what great customer service looks like.
• Ability to resolve guest issues efficiently and positively.
• Able to work on your own initiative.
• Know what a good job looks like.
• Forge and maintain strong relationships with all departments.

Responsibilities

• Provide night-time guest care and support across all departments.
• Assist with check-in, room service orders and bar service as required.
• Resolve guest issues quickly and professionally.

Skills

Customer service

Guest issue resolution

Initiative

Quality standards

Interdepartmental collaboration

Job description

Village Hotel Club in the United Kingdom is seeking a Night Porter to join our busy team. You will work through the night, support all departments, and help guests from check-in to late-night room service orders and bar service.

You will think on your feet, resolve guest issues quickly, and build strong relationships with colleagues across departments. We value personality, initiative, and a positive, inclusive approach.