Night Porter

Village Hotels - Leeds South - Reception / Nights; Woodkirk; Sur place; GBP 19 000 - 24 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Free leisure club membership

30% discount on overnight stays

Up to 40% discount on food and drink

Excellent training and development

Health & wellbeing platform

Discounts on high street brands

Inclusive work environment

Résumé du poste

Village Hotel Club in Woodkirk (Leeds area) is seeking a Night Porter to deliver exceptional overnight guest service and support across all hotel operations. You will assist with check-ins, room service orders, and bar service while maintaining high standards and a positive, proactive attitude.

The role involves working night shifts, collaborating with the night team, and ensuring a safe, welcoming environment for guests throughout the night.

Qualifications

• Demonstrates strong customer service skills and guest care.
• Ability to resolve guest issues quickly and positively.
• Able to work on own initiative with minimal supervision.
• Understands what constitutes good hotel service and standards.
• Builds and maintains relationships with all hotel departments.

Responsabilités

• Provide overnight guest service and respond to requests during night hours.
• Support night team across departments as needed.
• Prepare room service orders and assist with bar service when required.
• Maintain hotel safety, security and smooth operations overnight.

Connaissances

Customer service

Guest issue resolution

Initiative

Team collaboration

Interdepartmental relationship

Description du poste

Night Porter

Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check in through to preparing room service orders and serving on the bar.

Work it, Live it, Love it! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With 30 fabulous hotels and leisure clubs across the UK and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits such as…

• Competitive pay
• Free leisure club membership
• 30% discount on all overnight stays at Village Hotels
• Up to 40% discount on food and drink at any Village Hotel
• Excellent training and development
• Health & Wellbeing platform
• Discounts and cashback offers on many high street brands
• A fun, supportive and inclusive work environment

But what we need from you…

• Know what great customer service looks like
• Ability to resolve guest issues efficiently and positively
• Able to work on your own initiative
• Know what a good job looks like
• Forge and maintain strong relationships with all departments

Come and be part of something new & something special - Work It, Live It and Love It with Village Hotel Club!