Night Porter

Leonardo Hotels; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in Southampton is looking for a Night Porter to support operations and enhance guest experiences. The role involves safety management, preparing breakfast items, and interacting with guests. The ideal candidate must be detail-oriented and committed to providing excellent service. This position offers special rates on hotel rooms and various employee benefits.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Regular events and celebrations

Access to Company Pension Scheme

Ongoing training programmes

Qualifications

• Detail-oriented and dedicated to enhancing guest experiences.

Responsibilities

• Ensure the safety and security of the hotel and guests.
• Prepare and arrange breakfast items each morning.
• Interact with guests during welcome and departure.

Job description

Overview

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Porter, you’ll be right in the heart of the hotel, supporting your Head of Department and helping keep things running like clockwork. You’ll be stepping into a busy role as part of a vibrant team, maximising guest satisfaction by delivering excellent guest care at all times. You’ll interact with guests at welcome and departure and shape their experience by getting involved in the Kitchen to prepare room service orders.

Responsibilities

• Be yourself
• Along with your Night team, take responsibility for the safety and security of the hotel and our guests
• Carry out regular Fire Walks each night
• Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe: plan that city break you’ve been dreaming of
• Company-wide recognition scheme: vouchers for high street shops for being your fabulous self
• Meals on duty
• Talent referral scheme: earn a bonus for recommending a friend to join us
• Regular events and celebrations (e.g., Thank You Week, Employee Awards Celebration)
• Access to Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing training programmes with clear paths for progression

Why join us?

We look after our colleagues as well as our guests. Once you’re part of the team, you’re part of the Leonardo community. Our business values your hard work and pace, and we support you to stay at the top of your game as a Hospitality professional. Our GROWonline learning portal provides knowledge and skills, along with regular coaching and training from your manager. Regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars help your progress with us. With support on tap, practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and, being one of the fastest growing hotel groups, we have plans for major expansion over the next few years. There’s never been a more exciting time to come join us!