Night Ops Leader: Guest Experience & Security

Village Hotels - Aberdeen - Reception / Nights; Kingswells; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink discounts

Friends & Family discounts

Retail & Lifestyle discounts

Employee support

Job summary

Village Hotels Aberdeen is seeking a Night Team Leader to oversee overnight operations, security, and guest service. You will run the night audit, ensure the building is secure, and support the team until dawn, delivering warmth and efficiency to late guests.

We value attitude and energy; prior experience helps, but a friendly, proactive mindset and the ability to lead a busy night shift are essential for success.

Qualifications

• Friendly attitude and positive energy are valued.
• Willingness to learn new skills and take ownership.
• Great team player with a can-do approach.

Responsibilities

• The Operation: own night-time procedures, manage the night audit, conduct security checks, ensure non-residents leave after events, and keep the building compliant.
• The Guest Experience: greet late arrivals, check out early departures, pour drinks in the Pub, and prepare room service without dropping standards.
• The Leadership: maintain morale, assist with rotas, train new starters, run team briefings, and hand over to the early Duty Manager.

Skills

Leadership

Team management

Customer service

Communication

Job description

Village Hotels Aberdeen is seeking a Night Team Leader to oversee overnight operations, security, and guest service. You will run the night audit, ensure the building is secure, and support the team until dawn, delivering warmth and efficiency to late guests.

We value attitude and energy; prior experience helps, but a friendly, proactive mindset and the ability to lead a busy night shift are essential for success.