Night Front Office Leader

Village Hotels; Aberdeen City; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink

Friends & Family

Retail & Lifestyle

Support

Job summary

Village Hotels is seeking a Night Manager to lead the hotel during the night, ensuring a warm welcome and seamless front-of-house operations. You’ll inspire your team, manage guest check-outs, and uphold brand standards across the night shift.

You’ll drive service excellence, handle reservations and late arrivals with professionalism, and maintain safety and guest satisfaction throughout the night. Previous leadership experience in hospitality is valued, and a proactive, friendly attitude is

Responsibilities

• The Ultimate Welcome: Delivering a warm, vibrant welcome to all late arrivals and assisting guests in a friendly, courteous, and professional manner.
• Commercial Hustle: Reviewing wage costs, driving the use of Opera to note special requirements, balancing accounts daily, and taking every opportunity to upsell rooms.
• Problem Solving: Dealing efficiently with reservations and handling any complaints politely and positively to resolve issues in a timely manner.
• Inspirational Leadership: Recruiting great people, tracking daily reports, and benchmarking individual team members' performance against high-performance behaviours.

Job description

Village Hotels is seeking a Night Manager to lead the hotel during the night, ensuring a warm welcome and seamless front-of-house operations. You’ll inspire your team, manage guest check-outs, and uphold brand standards across the night shift.

You’ll drive service excellence, handle reservations and late arrivals with professionalism, and maintain safety and guest satisfaction throughout the night. Previous leadership experience in hospitality is valued, and a proactive, friendly attitude is