Night Auditor: Guest Experience & Night Operations Lead

Leonardo Hotels; Aberdeen City; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotels is seeking a Night Auditor at Leonardo Inn Hotel Aberdeen Airport. The role centers on running the night audit, balancing end-of-day accounts, and supporting a vibrant team to exceed guest expectations.

You will act as an ambassador, ensuring safety, handling guest interactions at the desk, by email, and by phone, and coordinating with other departments to maintain smooth operations throughout the night.

Qualifications

• Experience in hospitality or front desk operations preferred.
• Good communication and rapport-building with guests.

Responsibilities

• Run the night audit and balance end-of-day accounts.
• Supervise the night team and ensure smooth operations.
• Contribute to guest safety and security of the hotel.
• Interact with guests at the desk, by email, or by phone to build rapport.
• Co-ordinate with the Night Porter and Kitchen for room service and late orders.

Job description

Leonardo Hotels is seeking a Night Auditor at Leonardo Inn Hotel Aberdeen Airport. The role centers on running the night audit, balancing end-of-day accounts, and supporting a vibrant team to exceed guest expectations.

You will act as an ambassador, ensuring safety, handling guest interactions at the desk, by email, and by phone, and coordinating with other departments to maintain smooth operations throughout the night.