Night Ops Lead: Safe, Seamless Student Living

Unite Group; Tudhoe; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus twice a year

25 days leave + bank holidays

Pension 4–11%

Life assurance

Share save scheme

Family leave

Medicash

EAP

Volunteering day

Discounts

Job summary

Unite Group is seeking a Night Operations Supervisor to lead night shifts, ensuring safe, secure and well‑managed student accommodation. You will oversee the night team, coordinate handovers, and act as the escalation point for incidents and resident needs.

You’ll work closely with the property team to maintain a safe and welcoming environment, manage rotas, oversee contractor access, and support residents with queries during night hours.

Qualifications

• Experience in customer service, hospitality, property or operational environment.
• Experience supervising teams.
• Confident managing incidents and operational issues under pressure.
• Good understanding of health and safety procedures.

Responsibilities

• Lead night operations, ensuring the property remains safe, secure, and well maintained.
• Supervise and support the night team, providing clear direction and maintaining high service standards.
• Act as the main escalation point for incidents, making decisions and leading responses to operational or safety issues.
• Respond to emergencies and incidents, coordinating effective resolution and ensuring all actions are recorded.
• Carry out safety checks and compliance audits, ensuring health and safety procedures are followed at all times.
• Monitor property standards, ensuring communal areas remain clean, safe and welcoming.
• Manage team rotas and attendance, ensuring appropriate coverage and efficient use of resources.
• Oversee contractor access and activity on site, ensuring work is carried out safely.
• Maintain clear communication with the day team, ensuring effective handovers and continuity of operations.
• Support residents with queries or concerns, ensuring they feel safe and supported.

Skills

Customer service

Hospitality

Property ops

Team supervision

Incident management

Health & safety

Communication

Problem solving

Job description

Unite Group is seeking a Night Operations Supervisor to lead night shifts, ensuring safe, secure and well‑managed student accommodation. You will oversee the night team, coordinate handovers, and act as the escalation point for incidents and resident needs.

You’ll work closely with the property team to maintain a safe and welcoming environment, manage rotas, oversee contractor access, and support residents with queries during night hours.