Night Operations Lead: Safety, Team & Incident Response

Unite Students; Liverpool; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Performance-related bonus paid twice a

25 days annual leave plus bankholidays

Generous pension scheme 4%–11%

Life assurance worth 4 times your

Share save scheme

Enhanced Family Leave

Medicash (Health Cash Plan)

Employee Assistance Programme (EAP)

One free volunteering day each year

Retail and hospitality discounts

Job summary

Unite Group, delivering Homes for Success through Unite Students and Hello Student, is hiring a Night Operations Supervisor to lead night shifts, keep residents safe, and ensure a well‑run property.

You will oversee overnight operations, coordinate handovers, manage the night team, respond to incidents, and uphold health and safety standards to deliver a high‑quality experience for residents. This is a hands‑on leadership role with real impact on community safety.

Qualifications

• Experience in customer service, hospitality, property or operational environment.
• Experience supervising teams.
• Ability to manage incidents and stay calm under pressure.
• Good understanding of health and safety procedures.
• Organised, proactive and decisive during shifts.
• Strong communication and problem-solving skills.
• Experience in property, residential or hospitality environments is beneficial.

Responsibilities

• Lead night operations, ensuring the property remains safe, secure, and well maintained during your shift.
• Supervise and support the night team with clear direction and high service standards.
• Act as the main escalation point for incidents and coordinate responses to operational or safety issues.
• Respond to emergencies and incidents, coordinating effective resolution and recording actions.
• Carry out safety checks and compliance audits, ensuring health and safety procedures are followed at all times.
• Monitor property standards, ensuring communal areas remain clean, safe and welcoming.
• Manage team rotas and attendance, ensuring appropriate coverage and efficient use of resources.
• Oversee contractor access and activity on site, ensuring work is carried out safely.
• Maintain clear communication with the day team, ensuring effective handovers and continuity of operations.
• Support residents with queries or concerns, ensuring they feel safe and supported.

Skills

Leadership experience

Team supervision

Customer service

Operations management

Health & safety

Communication skills

Property/hospitality experience

Job description

Unite Group, delivering Homes for Success through Unite Students and Hello Student, is hiring a Night Operations Supervisor to lead night shifts, keep residents safe, and ensure a well‑run property.

You will oversee overnight operations, coordinate handovers, manage the night team, respond to incidents, and uphold health and safety standards to deliver a high‑quality experience for residents. This is a hands‑on leadership role with real impact on community safety.