Night Operations Lead — Safe, Welcoming Student Housing

Unite Group; Newcastle upon Tyne; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Bonus twice yearly

25 days annual leave

Pension scheme

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

EAP

Volunteer day

Discounts

Job summary

Unite Group is seeking a Night Operations Supervisor to lead overnight safety, security and service across our student accommodation. You will oversee the night team, coordinate responses and ensure residents receive a calm, well‑managed experience.

You don't need a traditional path—what matters is your ability to lead people, make decisions on shift and support residents with queries, while maintaining health and safety standards.

Qualifications

• Experience in a customer service, hospitality, property or operational environment.
• Experience supporting or supervising teams.
• Ability to manage incidents and operational issues calmly under pressure.
• Good understanding of health and safety procedures.
• Organised, proactive and decisive during operational shifts.
• Strong communication and problem-solving skills.
• Experience in property, residential or hospitality environments is beneficial.

Responsibilities

• Lead night operations, ensuring the property remains safe, secure, and well maintained throughout your shift.
• Supervise and support the night team, providing clear direction and maintaining high service standards.
• Act as the main escalation point for incidents, making decisions and leading responses to operational or safety issues.
• Respond to emergencies and incidents, coordinating effective resolution and ensuring all actions are recorded.
• Carry out safety checks and compliance audits, ensuring health and safety procedures are followed at all times.
• Monitor property standards, ensuring communal areas remain clean, safe and welcoming.
• Manage team rotas and attendance, ensuring appropriate coverage and efficient use of resources.
• Oversee contractor access and activity on site, ensuring work is carried out safely.
• Maintain clear communication with the day team, ensuring effective handovers and continuity of operations.
• Support residents with queries or concerns, ensuring they feel safe and supported.

Skills

Customer service

Hospitality industry

Team supervision

Incident management

Health & safety procedures

Communication

Problem solving

Property/hospitality experience

Job description

Unite Group is seeking a Night Operations Supervisor to lead overnight safety, security and service across our student accommodation. You will oversee the night team, coordinate responses and ensure residents receive a calm, well‑managed experience.

You don't need a traditional path—what matters is your ability to lead people, make decisions on shift and support residents with queries, while maintaining health and safety standards.