Night Operations Supervisor — Lead Night Team & Safety

Unite Group; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave + bank holidays

Pension scheme 4%–11%

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

EAP

Volunteer day

Discounts in retail & hospitality

Job summary

Unite Group is seeking a Night Operations Supervisor to lead our night team at Unite Students or Hello Student properties. You will oversee overnight operations, respond to incidents, and ensure residents feel safe and well cared for.

You’ll coordinate handovers, supervise the night shift, manage rotas, and act as the escalation point for safety issues, delivering calm, decisive leadership. Experience in customer service, hospitality, property or operational environments, plus ability to lead

Qualifications

• Experience in customer service, hospitality, property or operational environment.
• Experience supporting or supervising teams.
• Ability to manage incidents and operational issues calmly under pressure.
• Good understanding of health and safety procedures.
• Organised, proactive and decisive during operational shifts.
• Strong communication and problem-solving skills.
• Experience in property, residential or hospitality environments is beneficial.

Responsibilities

• Lead night operations, ensuring the property remains safe, secure, and well maintained during your shift.
• Supervise and support the night team with clear direction and high service standards.
• Act as the main escalation point for incidents, leading responses to safety or operational issues.
• Respond to emergencies, coordinate resolutions, and record actions taken.
• Carry out safety checks and audits to ensure compliance with health and safety procedures.
• Monitor property standards, keeping communal areas clean, safe and welcoming.
• Manage team rotas and attendance for appropriate coverage and resource use.
• Oversee contractor access and activity on site, ensuring safe work practices.
• Maintain clear handovers with the day team and support residents with queries.

Skills

Customer service

Hospitality

Property operations

Team supervision

Incident management

Health & safety

Communication

Problem solving

Job description

Unite Group is seeking a Night Operations Supervisor to lead our night team at Unite Students or Hello Student properties. You will oversee overnight operations, respond to incidents, and ensure residents feel safe and well cared for.

You’ll coordinate handovers, supervise the night shift, manage rotas, and act as the escalation point for safety issues, delivering calm, decisive leadership. Experience in customer service, hospitality, property or operational environments, plus ability to lead