Night Operations Lead – Safety, Team & Impact

Unite Students; North East; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance related bonus

25 days annual leave + bank holidays

Generous pension scheme 4%–11%

Life assurance 4x salary

Share save scheme

Enhanced Family Leave

Medicash

EAP

One volunteering day per year

Retail and hospitality discounts

Learning and development programmes

Job summary

Unite Group is seeking a Night Operations Supervisor to lead night-time operations across our student accommodation sites. You will oversee the night team, coordinate responses to incidents, and ensure residents feel safe and supported.

You’ll conduct safety checks, maintain high service standards, and ensure smooth handovers with the day team. Experience in customer service, hospitality, or operational environments, plus supervising teams and strong health and safety knowledge, will help you

Qualifications

• Experience in a customer service, hospitality, property or operational environment.
• Experience supporting or supervising teams.
• Ability to remain calm under pressure and manage incidents and operational issues.
• Good understanding of health and safety procedures.
• Organised, proactive and decisive during shifts.
• Strong communication and problem-solving skills.
• Experience in property, residential or hospitality environments is beneficial.

Responsibilities

• Lead night operations, ensuring the property remains safe, secure, and well maintained throughout your shift.
• Supervise and support the night team, providing clear direction and maintaining high service standards.
• Act as the main escalation point for incidents, making decisions and leading responses to operational or safety issues.
• Respond to emergencies and incidents, coordinating effective resolution and ensuring all actions are recorded.
• Carry out safety checks and compliance audits, ensuring health and safety procedures are followed at all times.
• Monitor property standards, ensuring communal areas remain clean, safe and welcoming.
• Manage team rotas and attendance, ensuring appropriate coverage and efficient use of resources.
• Oversee contractor access and activity on site, ensuring work is carried out safely.
• Maintain clear communication with the day team, ensuring effective handovers and continuity of operations.
• Support residents with queries or concerns, ensuring they feel safe and supported.

Skills

Team leadership

Customer service

Health and safety

Problem solving

Communication skills

Job description

Unite Group is seeking a Night Operations Supervisor to lead night-time operations across our student accommodation sites. You will oversee the night team, coordinate responses to incidents, and ensure residents feel safe and supported.

You’ll conduct safety checks, maintain high service standards, and ensure smooth handovers with the day team. Experience in customer service, hospitality, or operational environments, plus supervising teams and strong health and safety knowledge, will help you