Night Operations Supervisor – Guest Safety & Care

Lamington Group | B Corp™; Southampton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Two paid volunteer days

Company Sick Pay

Pension contributions

Cycle to Work

Gym access

Job summary

Second Nature, part of Lamington Group, is seeking a Night Supervisor to join our team. During night hours you’ll help keep the property safe, respond to guest requests, and coordinate with housekeeping to ensure a smooth night shift.

You’ll work with calm professionalism, support the Night Manager, and act decisively when issues arise. We provide proper training from day one and opportunities to grow within the group.

Qualifications

• Some experience in night operations, hotel duties, or a similar role.
• Experience responding to guest requests and handling issues as they come up.
• Comfort with monitoring systems and basic security procedures.
• Ability to work well on your own during quiet periods.
• An alert, observant nature, especially during night hours.
• A calm, professional approach to unexpected situations.

Responsibilities

• Respond to guest requests and room issues promptly, at any hour, with genuine care.
• Help with late check-ins and early check-outs, keeping things smooth for guests arriving or leaving at odd hours.
• Patrol common areas and corridors regularly, staying alert through the night.
• Monitor security systems, check doors and windows are secure, and respond to alarms calmly.
• Report maintenance issues straight away, especially anything safety-related.
• Support your fellow night staff, and help housekeeping with any urgent room issues.
• Keep clear, accurate records of night-time activity and incidents.
• Know basic emergency procedures well enough to guide guests confidently if needed.

Skills

Communication

Health and Safety

Shift Management

Job description

Second Nature, part of Lamington Group, is seeking a Night Supervisor to join our team. During night hours you’ll help keep the property safe, respond to guest requests, and coordinate with housekeeping to ensure a smooth night shift.

You’ll work with calm professionalism, support the Night Manager, and act decisively when issues arise. We provide proper training from day one and opportunities to grow within the group.