Night Manager - SLG-Front Office

Sofitel Gatwick - Arora Group; Crawley; In loco; GBP 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free meals on duty

Uniform provided and dry cleaned

Staff discounts for friends & family

Food and beverage discounts

Life assurance scheme

Cycle to work scheme

Employee assistance programme

Merlin Entertainments discounts

Descrizione del lavoro

Sofitel London Gatwick is seeking a dedicated night shift professional to deliver exceptional guest service, ensure security, and uphold health and safety standards throughout the night. You will respond to incidents and provide operational support across departments as needed.

Experience with Micros and Opera PMS is essential, with a background in 4-star hotel environments considered highly advantageous. Join a premium property within the Arora Group at Gatwick.

Competenze

• Excellent communication and interpersonal skills.
• Attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• Adaptable and ready to handle any situation.

Mansioni

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed.

Conoscenze

Communication skills

Leadership

Attention to detail

Problem-solving

Adaptability

Strumenti

Micros

Opera PMS

Descrizione del lavoro

About us...

Sofitel London Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.

A bit about what you will do...

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed.

More about you...

• Excellent communication and interpersonal skills.
• Attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• Adaptable and ready to handle any situation.
• A smart and professional appearance.
• Micros and Opera PMS experience is a must.
• Experience in a similar role within a 4-star hotel is a significant advantage.

What’s in it for you…

• Competitive salaryHoliday – 28 days holiday, enhanced after 5 years of service.
• But there’s more...
• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.