Night Operations Lead — Guest Safety & Care

Lamington Group; Southampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Two paid volunteer days a year

Company Sick Pay Scheme

Pension contributions

Cycle to Work scheme

Gym access

Job summary

Lamington Group’s Second Nature brand is seeking a dedicated Night Supervisor to oversee night operations, ensuring safety, security, and a welcoming atmosphere for guests. You’ll coordinate with housekeeping and support the Night Manager while handling late check-ins and incidents with calm, professional leadership.

This role emphasizes guest safety, security integrity, and team collaboration during night hours, with opportunities for progression within the group’s hometel portfolio.

Qualifications

• Some experience in night operations, hotel duties, or a similar role.
• Experience responding to guest requests and handling issues as they come up.
• Comfort with monitoring systems and basic security procedures.
• Ability to work well on your own during quiet periods.
• An alert, observant nature, especially during quiet hours.
• A calm, professional approach to unexpected situations.

Responsibilities

• Respond to guest requests and room issues promptly, at any hour, with genuine care.
• Help with late check-ins and early check-outs, keeping things smooth for guests arriving or leaving at odd hours.
• Patrol common areas and corridors regularly, staying alert through the night.
• Monitor security systems, check doors and windows are secure, and respond to alarms calmly.
• Report maintenance issues straight away, especially anything safety-related.
• Support your fellow night staff, and help housekeeping with any urgent room issues.
• Keep clear, accurate records of night-time activity and incidents.
• Know basic emergency procedures well enough to guide guests confidently if needed.

Skills

Night operations experience

Guest services

Security awareness

Independent working

Calm under pressure

Monitoring systems

Job description

Lamington Group’s Second Nature brand is seeking a dedicated Night Supervisor to oversee night operations, ensuring safety, security, and a welcoming atmosphere for guests. You’ll coordinate with housekeeping and support the Night Manager while handling late check-ins and incidents with calm, professional leadership.

This role emphasizes guest safety, security integrity, and team collaboration during night hours, with opportunities for progression within the group’s hometel portfolio.