Night Operations Lead — Guest Care & Safety

Lamington Group | B Corp™; Southampton; On-site; GBP 21,000 - 30,000; Full time

Job summary

Lamington Group, via its Second Nature brand, is seeking a Night Supervisor to lead night operations, ensure safety and a welcoming atmosphere, and support the Night Manager. You will engage with guests during the early hours and coordinate with housekeeping to resolve issues on shift.

The ideal candidate will have experience in night operations within hotels or similar guest-facing roles, maintain composure, and take ownership of the night shift while keeping guests safe and informed.

Qualifications

• Experience in night operations, hotels or a similar guest-facing role.
• A calm, solutions-focused approach to the unexpected.
• Confidence working on your own and staying alert through quiet hours.
• Comfort with security systems and basic procedures.

Responsibilities

• Handle late check-ins, early check-outs and guest requests with genuine care.
• Patrol common areas, monitor security systems and respond calmly to alarms.
• Flag maintenance and safety issues straight away.
• Support the night team and help housekeeping with urgent room issues.
• Keep accurate records and guide guests through emergency procedures.

Skills

Communication

Health and Safety

Shift Management

Job description

Lamington Group, via its Second Nature brand, is seeking a Night Supervisor to lead night operations, ensure safety and a welcoming atmosphere, and support the Night Manager. You will engage with guests during the early hours and coordinate with housekeeping to resolve issues on shift.

The ideal candidate will have experience in night operations within hotels or similar guest-facing roles, maintain composure, and take ownership of the night shift while keeping guests safe and informed.