Night Operations Lead — Guest Care & Security

Second Nature Southampton; Southampton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Volunteer days

Sick pay

Free stay

Cycle to Work

Gym access

Job summary

Second Nature Southampton is seeking a Night Supervisor to keep the property safe, secure and welcoming during night hours. You’ll be trusted to act independently, respond to guest needs, and coordinate with housekeeping while supporting the Night Manager.

You’ll balance attentiveness with efficiency, ensuring guest safety and smooth operations through calm professionalism during quiet hours.

Qualifications

• Experience in night operations in hotels or similar roles.
• Ability to respond to guest requests and issues as they arise.
• Familiarity with monitoring systems and basic security procedures.
• Capable of working independently during night shifts.

Responsibilities

• Respond to guest requests and room issues promptly during night hours.
• Maintain building security and monitor access points throughout the shift.
• Coordinate with housekeeping to address late-night needs.
• Record incidents accurately and report urgent issues to the Night Manager.
• Assist guests calmly and offer practical solutions during quiet hours.
• Follow emergency procedures when required and stay prepared.
• Support fellow night staff to ensure smooth operations.

Skills

Night operations

Guest requests handling

Security procedures

Independent work

Calm under pressure

Tools

Security monitoring systems

Emergency procedures

Job description

Second Nature Southampton is seeking a Night Supervisor to keep the property safe, secure and welcoming during night hours. You’ll be trusted to act independently, respond to guest needs, and coordinate with housekeeping while supporting the Night Manager.

You’ll balance attentiveness with efficiency, ensuring guest safety and smooth operations through calm professionalism during quiet hours.