Night Operations Lead — Guest Experience & Safety

Dalata Hotel Group; Northern Ireland; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our;

Dalata Academy

Job summary

Dalata Hotel Group is seeking a dedicated Night Manager to lead the hotel operations after dark, ensuring the highest standards of guest service. You will oversee front office tasks, manage the Night Porters team, and coordinate night-time F&B service while maintaining safety and security.

In this role you will mentor junior staff, drive performance through audits and guest feedback, and contribute to the strategic running of the hotel.

Qualifications

• 2–3 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Proficient in front office software such as Opera and Brilliant.

Responsibilities

• Oversee night operations to ensure service excellence.
• Manage guest relations and respond to requests after hours.
• Ensure health and safety at night, including fire walks and safety checks.
• Run night audit, manage check-ins/outs.
• Lead Night Porters and their nightly tasks.
• Support night-time F&B service.
• Drive team performance through audits and standards.

Skills

Guest relations

People leadership

Team leadership

Customer service

Organisational skills

Health & safety awareness

Tools

Opera PMS

Brilliant front office system

Job description

Dalata Hotel Group is seeking a dedicated Night Manager to lead the hotel operations after dark, ensuring the highest standards of guest service. You will oversee front office tasks, manage the Night Porters team, and coordinate night-time F&B service while maintaining safety and security.

In this role you will mentor junior staff, drive performance through audits and guest feedback, and contribute to the strategic running of the hotel.